Privacy Policy

We collect information you provide directly when using MasterPlace: Personal Information: Name, email address, phone number, and profile photo when you register an account. Property Information: Property details, photos, pricing, and location data when you post listings. Communication Data: Messages, enquiries, and contact requests you send or receive through the platform. Usage Data: Browsing activity, search queries, pages viewed, features used, device information (device type, operating system, browser), IP address, and approximate location. Transaction Data: Details of enquiries made, properties saved, and interactions with other users on the platform. We may also collect information from third-party services if you choose to sign in using Google or other social login providers.

We use the collected information for the following purposes: Service Delivery: To provide, maintain, and improve the MasterPlace platform and its features. Communication: To send you relevant property recommendations, enquiry responses, and platform updates. Personalisation: To tailor your experience, including search results, property suggestions, and content. Analytics: To analyse usage patterns, optimise performance, and develop new features. Security: To detect and prevent fraud, abuse, and security threats. Legal Compliance: To comply with applicable laws, regulations, and legal processes. Marketing: To send promotional communications about MasterPlace features and offers (you can opt out at any time).

We share your information in the following circumstances: With Property Contacts: When you make an enquiry, your name and phone number are shared with the property owner or agent to facilitate communication. Service Providers: We use trusted third-party services for hosting, analytics, communication (SMS, email), and payment processing. These providers are contractually bound to protect your data. Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect the rights, property, or safety of MasterPlace, its users, or the public. Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction. We do not sell your personal data to third parties for their marketing purposes.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include: - Encryption of data in transit (SSL/TLS) and at rest - Secure server infrastructure with access controls - Regular security audits and vulnerability assessments - Employee access restricted to authorised personnel only - Two-factor authentication for sensitive operations While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to maintaining best practices.

MasterPlace uses cookies and similar tracking technologies to enhance your browsing experience. These include: Essential Cookies: Required for the platform to function properly (authentication, security). Analytics Cookies: Help us understand how users interact with the platform (Google Analytics). Preference Cookies: Remember your settings and preferences (language, search filters). Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

You have the following rights regarding your personal data: Access: Request a copy of the personal information we hold about you. Correction: Update or correct inaccurate or incomplete personal information. Deletion: Request deletion of your personal data (subject to legal retention requirements). Portability: Request your data in a structured, commonly used format. Opt-out: Unsubscribe from marketing communications at any time via email preferences or by contacting us. Restriction: Request that we limit the processing of your data in certain circumstances. To exercise any of these rights, please contact us at privacy@masterplace.in. We will respond within 30 days.

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legitimate business purposes including: - Compliance with legal obligations - Resolution of disputes - Enforcement of our agreements - Prevention of fraud Inactive accounts may be deleted after 24 months of inactivity, with prior notification sent to the registered email address.

Our platform may contain links to third-party websites, applications, or services that are not operated by MasterPlace. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party services. We encourage you to review the privacy policy of every site you visit. This Privacy Policy applies solely to information collected through the MasterPlace platform.

MasterPlace is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on the Platform and, where appropriate, sending a notification to your registered email address. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of the Platform after any changes constitutes acceptance of the revised Privacy Policy.

For any privacy-related questions, concerns, or requests, please contact us at: Data Protection Officer MasterPlace Technologies Private Limited Office No. 301, 3rd Floor, Baner Road, Baner, Pune - 411045, Maharashtra, India Email: privacy@masterplace.in Phone: +91 20 1234 5678 You may also lodge a complaint with the relevant data protection authority if you believe your rights have been violated.